We receive a high volume of requests, so we apologise in advance if we are unable to respond to your query right away.

Please expect 24-48 hours for a response, and if you still do not hear back after 72 hours, please feel free to email [email protected]

Descriptions of your issue, screenshots or screen videos (for more complex issues) are a great way to help Lepricon City get a better understanding of your issue and find the correct solution for you.

Your screenshot should always capture your entire screen, so that we can see your browser as well as other running programs that may be affecting your game experience.

A screenshot can be attached as a file directly to your support ticket. The file format should be either .png or .jpg and the size should not exceed 5MB.

A screen video is usually larger in size than a screenshot, therefore we suggest that you upload it to a free video hosting site and share the URL with us in your message.

For the screen video, all your game information (e.g. Mode, Metamask Wallet etc.) MUST be visible in the video.

Note: Please do not capture any sensitive information (pass codes, passwords, billing info, etc.). In the event that you capture sensitive information, restart the capture process after hiding the sensitive information.

If you are not familiar with how to capture a screenshot or a screen video, please click on the instructions below:

How to capture and submit a screenshot:

For PC users:

1. Press the Prnt Scrn key on your keyboard. **
2. Open Microsoft Paint: Go to Start > All Programs > Accessories.
3. Click Paint.
4. Go to the Edit menu and click Paste.
5. Click File > Save As.
6. Change the Save As Type to JPG. Type a filename for your image. Choose a place to save, such as your Desktop, and click Save.
7. Attach the picture when you create a support request.* For some laptops, you may need to hold down the Fn (Function) key, then click PrtSc (Print Screen).

For Mac users: