Descriptions of your issue, screenshots or screen videos (for more complex issues) are a great way to help Lepricon City get a better understanding of your issue and find the correct solution for you.
Your screenshot should always capture your entire screen, so that we can see your browser as well as other running programs that may be affecting your game experience.
A screenshot can be attached as a file directly to your support ticket. The file format should be either .png or .jpg and the size should not exceed 5MB.
A screen video is usually larger in size than a screenshot, therefore we suggest that you upload it to a free video hosting site and share the URL with us in your message.
For the screen video, all your game information (e.g. Mode, Metamask Wallet etc.) MUST be visible in the video.
Note: Please do not capture any sensitive information (pass codes, passwords, billing info, etc.). In the event that you capture sensitive information, restart the capture process after hiding the sensitive information.
If you are not familiar with how to capture a screenshot or a screen video, please click on the instructions below:
How to capture and submit a screenshot:
For PC users:
For Mac users: